Refund policy

30-day happy-pet returns

If your pet won't touch it, won't sleep on it, or won't play with it, we'll take it back. No quiz, no guilt.

What we take back

• Unopened items in original packaging full refund within 30 days
• Opened food and treats your pet rejected store credit or exchange
• Toys, beds, accessories full refund within 30 days if in resellable condition

What we can't accept

• Items damaged by use (chewed, soiled, etc.)
• Prescription food and medications (regulatory rules)
• Sale items marked "final sale"

How to return

Easiest: bring it back to the shop at Brooks Landing. Or call us at (250) 758-5125 and we'll arrange pickup on our next delivery run.

For online orders, email us with your order number and what you'd like to return. We'll send instructions within one business day.

Refund timing

Once we receive the returned item, refunds are processed within 3-5 business days to your original payment method. Store credit is instant.

Shipping costs

Original shipping costs are non-refundable. Customer is responsible for return shipping unless the item arrived damaged or incorrect.

Damaged or wrong items

Email us within 7 days of delivery with a photo and we'll make it right full refund or replacement, our pick.